Reference

How q789com Handles Your Personal Information

This policy tells you exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team.

Account data protectionJazzCash & Easypaisa payment privacyClear data retention termsYour right to request deletionPakistan-region scope
q789com How q789com Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security is applied at every point where your data moves — from the moment you enter your Easypaisa or JazzCash number at deposit, through to how we store your account history on our servers. We use encryption on data in transit and restrict internal access to your personal record to the teams that need it to operate your account.

Encrypted Transfers

Every data exchange between your device and our servers is encrypted. This covers payment details entered during a JazzCash or Raast deposit and your login credentials.

Account Access Controls

Your account is protected by OTP verification at login. Only you receive the one-time code sent to your registered mobile number, keeping unauthorised access out.

Data Retention Limits

We keep your data only as long as your account is active or as required under applicable rules for your region. Once a deletion request is confirmed, we remove identifiable records within a reasonable period.

Cookie and Session Control

Session cookies help us keep you logged in on mobile and desktop. You can clear them through browser settings at any time without affecting your account wallet balance.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, reach out through any of the channels below. Include your registered contact detail — the JazzCash or Easypaisa number linked to your account — so we can locate your record and respond without unnecessary delay. We aim to acknowledge every data request and work through it in a reasonable timeframe consistent with applicable rules in your region.

Live Chat Start a chat session from the account dashboard. Quote your registered mobile number so our team can pull your data record straight away.
Email Support Send your data request to our support address listed in the account help section. Attach a copy of your wallet ID for faster verification.
In-Account Request Form Log in, go to Account Settings, and use the Privacy Request form. This routes your request directly to the team handling data access and deletion.

Your Privacy Rights at q789com

Below are the questions we hear most often about how your data is handled. If your question is not here, use the live chat or the in-account Privacy Request form to get a direct answer from our team.

We collect your name, email address, mobile number and the payment identifier you use — such as your JazzCash or Easypaisa number. This is used solely for account verification and processing your transactions.

Yes, the wallet number you use is stored as part of your payment record so withdrawals can be returned to the same source. It is not shared with any party outside of the payment processor completing your transfer.

You can. Submit a data access request through Account Settings or email our support team with your registered mobile number. We will compile and send your data record in line with applicable regional rules.

Use the Privacy Request form inside Account Settings, or contact our live chat team. Quote the mobile number linked to your account. Deletion is processed after identity verification, subject to any retention obligations under local law.

We do not sell your data. We share only what is necessary with payment processors — such as Raast or Easypaisa operators — to complete a transaction you have already initiated from your account.

Inactive account data is retained for a period required by applicable rules in your region, then removed from active systems. You can also request earlier deletion through the in-account form or by contacting support directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.